FAQs

Do we issue E-invoice to schools?
Yes, we do.
Do we hold Staff Bazaar in Schools?
Yes, we do. Just whatapps 8522 7260 or email us at info@totallyingenious.com for an arrangement.
Which payment methods are accepted? 
We accept the following payment methods :
  • Visa
  • MasterCard
  • Bank Transfer to DBS Current Account
  • Please select applicable option when checking out
  • All prices indicated are in Singapore Dollars.
What is the delivery lead time for an order without personalised/customised item?
After payment has been received, item will be send out 5-7 working days. Thereafter, kindly take into account the local delivery lead time of 3-5 working days.


What is the delivery lead time for an order with personalised/customised item?
After payment has been received, we shall send artwork for your approval within 7-10 working days. Item will be send out 3-5 working days after approval. Thereafter, kindly take into account the local delivery lead time of 3-5 working days.
   
What are the local delivery charges and estimated delivery lead time?
Free delivery for purchases of $35 and above in a single order. S$5 delivery charge will be applicable for purchases below $35 in a single order. All purchases will be delivered door to door by our appointed delivery agents.
 
How to go about for urgent or bulk (20pcs and above per item) order?
Please whatapps 8522 7260 or email us @ info@totallyingenious.comUrgent charge is applicable.
 
What is the return/refund policy?
For personalised items, they have been specially customized and are non-returnable. However, if there is a discrepancy and an item is damaged upon arrival, please email: info@totallyingenious.com

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